FAQ

Our 3 most frequently asked questions

How does a Parfumado subscription work?

Your Parfumado subscription is very simple and is a regular pampering moment for yourself! Create an account and start a subscription. Get a new perfume every month (8ml) through the letterbox for just £12.95. Enough for 30 days, 4 sprays a day. You can choose what makes it into your perfume calendar from our range of over 450 perfumes. We understand that your needs vary from month to month, so you can always pause or cancel your subscription.

Are Parfumado's perfumes authentic?

Yes, absolutely! We only work with 100% authentic perfumes purchased from authorised suppliers or from the brands themselves. We never work with fakes or imitations; this is a policy we take very seriously.

Am I tied to a subscription?

No, our service is 100% flexible. You can pause and stop your monthly subscription whenever you want! Under order history (in your account), you can change the status or choose to 'pause' for a month. Note: If you have a 6 or 12-month subscription, you will pay either 6 or 12-months in advance with a discount, and you will not be able to cancel your subscription before that period, but you can pause it.

Subscription

How does a Parfumado subscription work?

Your Parfumado subscription is very simple and is a regular pampering moment for yourself! Create an account and start a subscription. Get a new perfume every month (8ml) through the letterbox for just £12.95. Enough for 30 days, 4 sprays a day. You can choose what makes it into your perfume calendar from our range of over 450 perfumes. We understand that your needs vary from month to month, so you can always pause or cancel your subscription.

What subscription options are available?

The most popular subscription is a monthly subscription (£12.95 per month), which you can pause or cancel every month. You also have the choice of purchasing a 6 or 12-month subscription. Here you pay the number of months in advance, which gives you a discount on your subscription! You cannot cancel these subscriptions, but you can pause them.

My perfume is lasting longer than I thought! Can I pause my subscription and skip a month or two?

Yes, you can always pause your subscription. If you do not wish to receive any perfume for a month, please let us know at least 7 days before the dispatch date. You can do this by pausing your subscription in your account (under the heading orders). When you pause, your subscription skips a month. Would you like to pause your subscription for longer? You can but only up to 3 consecutive months. After this, your subscription will automatically be active again. Make sure you fill in your perfume calendar correctly.

Does a minimum subscription period apply? Can I try it for a month?

Yes, you can! Our service is 100% flexible. You can pause and stop your monthly subscription whenever you want. You can change the status of your subscription or pause for a month in your account. Please note: If you choose a 6 or 12-month subscription, you will pay either 6 or 12 months in advance with a discount. You will not be able to cancel your subscription before that time, but you will be able to pause it.

Payments

How much does a perfume cost at Parfumado?

That depends on the type of subscription you choose. Our monthly subscription costs £12.95. Did you choose our 6 or 12-month subscription and pay in advance? Then you get a discount! A 6-month subscription costs £11.50 per month, a 12-month subscription costs the equivalent of £10.50 per month.

Now that I've signed up, have I agreed to direct debits?

You gave Parfumado permission to take direct debits from your account each month when starting a subscription. We debit your account when we ship your perfume. If you paused or cancelled your subscription before the next lock window closes (see the countdown clock at the bottom of your perfume calendar), no more charges will be made until you make a change in your account.

Are there any additional costs, such as delivery costs?

No, there are no additional costs to our subscriptions. What you see is what you get. The prices of the subscriptions include delivery and VAT. However, orders of gifts (travel cases, full bottles and accessories etc) under £15.00 include a £1.99 delivery charge.

Perfume

Are Parfumado's perfumes authentic?

Yes, absolutely! We only work with 100% authentic perfumes, bought from authorised suppliers or from the brands themselves. We never work with fake or imitation; this is a policy we take very seriously.

Can I choose the perfumes myself?

Yes, you can choose whichever perfume you would like to receive every month until the 'lock moment'. Every perfume that we offer on the website can be added to your perfume calendar. The price is the same for each perfume, regardless of the price of the perfume in the shop, so go wild. If you have an active account and have not chosen a perfume before the 'lock moment', we will send you the Perfume of the Month.

Do you offer perfume consultation?

Yes, our perfume experts are ready to help you discover the perfumes that really suit you! You can always send an email to perfumeadvice@parfumado.com. Let us know what your all-time favourite is! We also recommend you take the perfume quiz. Based on this quiz, we will recommend 3 highly suited perfumes.

What is the Perfume of the Month?

Well, that depends on the month. Our Perfume of the Month is selected by our in-house experts every month. Essentially it is our suggestion for that month, and we don't just pick any perfume. Instead, we curate our selection based on the specific month, taking into account new releases, the season and its celebrations. We announce the Perfume of the Month on our social channels and in our monthly newsletters. So remember to subscribe and follow! The Perfume of the Month is automatically sent to you if you forget to make your own choice.

Can I also add other products to my perfume calendar instead of perfume?

Unfortunately, this is not possible yet! As it stands, we do not have the operational opportunities to ship other products to the UK. However, we are working on making this possible soon!

Can I order whole bottles?

Yes, we also sell whole bottles from our range in the Parfumado Shop! Is your favourite not in stock? Click on the 'notify me when back in stock' button or contact us.

Can I also order separate travel cases?

Yes, you can order different colours of travel cases in the Parfumado.

Can I also order an (extra) perfume once only?

Yes, you can also order a one-off perfume from us. Go to 'Perfumes' in our webshops, there you will find perfumes that we offer as a single order in addition to a subscription. The perfumes are delivered in an Espresso travel case!

Delivery

When will I receive my first order?

Every month Parfumado works with two shipping times; the 1st and the 15th of each month. Depending on when you started your subscription, we will send your perfume on the 1st or the 15th of the month. If you started your subscription 7 days (until 23:59) before the next shipping date, we will send your first perfume on the next shipping date. Your follow-up orders will always be shipped on the same day of the month. Have you created an account and want to start a subscription? You can see (under the heading overview) which dispatch slot you fall into.

Can I still change my chosen perfume?

Yes, but please note that you can change your choice of perfume in your perfume calendar up to 7 days before the shipment (23:59). Didn't meet the deadline? It is no longer possible to change your choice of perfume. If you haven't chosen a perfume, you will automatically receive the Perfume of the Month. This is chosen by our house perfumers every month.

Where can I see my order and order history?

Your upcoming orders can be found in your perfume calendar (top right of the calendar icon), where you can see which perfume you have chosen for the next month(s). You can also see how long you have left to place your order for the next month. You can find your order history on your account page under the heading overview.

What should I do if I have not received my order?

Your order will be sent either on the 1st or the 15th, depending on the shipping slot you are in. If you have not received your package after 7 working days, please contact our Customer Happiness team at contact@parfumado.co.uk.

What should I do with a damaged, wrong or missing order?

Oh no! What a shame something went wrong! Please contact our Customer Happiness team at contact@parfumado.co.uk. If you can, send us a picture of the damaged or wrongly delivered perfume. We always find a suitable solution!!

Which countries does Parfumado ship to?

Currently, we only ship within the Netherlands, Belgium and UK. However, we are working hard to make Parfumado available to more people across Europe.

My Account

How does my perfume calendar work?

When you log in to your account, you can select perfumes for your perfume calendar. In the top right corner, you can see the calendar icon, and you can change the order of the perfumes by dragging them up or down, or removing and adding. One week before the shipping date, the next perfume choice becomes final. This is also shown in the countdown clock at the bottom of the perfume calendar.

What is the locking moment?

One week before we send your perfume (7 days before the shipment date), your perfume choice for that month becomes final. We call this the locking moment. From this moment on, you can no longer change your choice of perfume.

How can I change my personal details?

You can change your personal details by logging into your account and looking under the heading account details. Here you can change your name and address. Do you want to change your email address or reset your password? Send an email to our Customer Happiness team (contact@parfumado.co.uk).

How do I cancel my subscription?

At Parfumado you can stop whenever you want. You can cancel your monthly subscription yourself in your account. Here you can change the status of your subscription. Note: have you already paid for the month you cancel your subscription? Then we will still send the perfume! Would you like to reactivate your subscription after a while? You can start your subscription again any time, welcome back!

Gifts

Can I give someone a Parfumado subscription as a gift?

Yes! In our Parfumado Shop, you will find our Gift Cards; you can choose from a 2, 3, 6 or 12-month card. You pick how you want to send the Gift Card. This can be done online or by old fashioned mail. Did you select a physical Gift Card? Then it is possible to personalise the Gift Card with something thoughtful! If you chose our digital version, you or the gift recipient will receive an email with the gift code. The gift will automatically expire when the last gift month has passed. The recipient will be notified by email.

Can I place a large order?

Yes, it is nice that you want to spoil so many people! Interested in buying more Gift Cards, Gift Sets or individual perfumes? Please contact our Customer Happiness team (contact@parfumado.co.uk). Would you like to spoil your employees with Parfumado? Mail our Gifting Team (gifting@parfumado.com) for a business order.

I received a gift card; how can I activate it?

Received one of our Gift Cards?! Lucky you, you clearly have some generous people around you. To activate your Gift Card, you can create an account and choose to start a monthly subscription. Here you fill in your personal data and the gift code. Your Gift Card will not be redeemed until the field turns green. Proceed to the checkout, and your gift code has been redeemed! Please note: you also have to authorise the monthly withdrawal. After the credit on your gift card is gone, your subscription will automatically stop, and you will receive an email from us. If you want to continue your subscription, this is when you let us know. Of course, we will be here and ready to continue your perfume exploration.

How long is my Gift Card valid?

A Gift Card can be used once and has no expiry date.

Can I put together a Gift Set myself?

Unfortunately, it is not possible to compose your own Gift Set. However, we have put together a great variety of Gift Sets with our perfume experts based on perfume family or style. You can find them in our Parfumado Shop.

(Friends) discount codes

How do I enter a discount code?

When starting a subscription, you can use the discount code. When you click on the monthly subscription, an empty field will appear in front of the 'place order' button. Enter your discount code here. It is not possible to use the discount code on a 6 or 12-month subscription. The discount code is not accepted until the field turns green. You will then be taken to the payment page, and you will see that the discount has been deducted.

What are the conditions of discount codes?

Our discount codes are only redeemable on our monthly subscription (£12.95) and not on our 6 or 12-month subscription options (these already have a discount applied). You can use one discount code per order.

I have shared my code, but I have not yet received a reward?

Your reward will only be displayed on your account once your referral has confirmed the subscription. The reward will be included with your upcoming order.

I've shared my discount code with friends, but I have not yet received a reward?

Your reward will only be displayed on your account once your referral has confirmed the subscription. The reward displayed will be included with your upcoming order.

What if I refer several friends in one month?

Great, thanks for spreading the word! You can now choose multiple gifts. However, you can only redeem one per month.

What if I forget to enter my discount code?

If you have forgotten your discount code and you have already activated your subscription, don't panic. You need to immediately cancel your subscription and start again, this time with your discount code. You will automatically be refunded the first payment to your account. When reactivating, you must, of course, use the discount code! The discount is only accepted when the field turns green.

Other

Can I travel with Parfumado?

Yes, your Parfumado spray is your perfect travel partner as our 8ml perfume is allowed in your hand luggage!

Contact

I want to speak to your Customer Happiness team!

Prefer to contact our Customer Happiness team? You can contact us through the following channels. Telephone: +44 1322936596 (Monday to Friday between 09:00 and 17:00). Email: contact@parfumado.co.uk Perfume Experts: perfumeadvice@parfumado.com